A reader, KL Chong, sent me his experience at American Chilis / Chilis Bar and Grill, Bangsar, where there’s a weirdo dude who runs d joint. This is to add to the list of incidents already documented here.
Here’s what he gotta say:
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I was there with my buddy & his pregnant wife for some food and beers (the wifey had juices). Their happy hour is from 3pm – 7pm as stated so when it was about time, the waiter asked if we wanted more beers so of course I OK and said yeah, 1 more round. Then my buddy said, why not we order 2 each. We called the waiter and conversation went somthing like this…
Me/Buddy: “We want to order 4 mugs”.
Chili’s Waiter: “No no, you cannot do that. You cannot park your drinks”.
Me/Buddy: “Yeah, we understand, so just bring all the 4 mugs out at once”.
Chilli’s Waiter: “No No, we cannot do that, its against our policy”. There’s only 2 of you, so you can only order 2.
Me/Buddy: “WTF!!!???!!!”
Buddy: “OK, my wife is next to me, she order 1 lah”
Chilli’s Waiter: “Oh no, she’s drinking juices”
Me/Buddy: I want to see your Manager.
Restaurant Manager of Chilli’s Grill & Bar Bangsar Shopping Complex outlet, Mr. Purusothaman Perumal came over.
Me/Buddy: “We want to know why we cannot order 4 mugs”.
Puru: ” We don;t allow parking”
Me/Buddy: “No no, we understand that. We want all the 4 to come out at once”
Puru: “Oh, we cannot allow you to order so many beers because #1, we cannot maintain the freshness of the beers if you order so many….#2, We may at our discretion to withhold selling of alcohol if we feel that the customer has drank too much. This is written in our company rules and regulations.
Me/Buddy: “Where is it written?”
Puru: “Oh, of course, we cannot write everything out…that’s not possible”
Buddy: “OK, I didn’t drive, my driver is at the front”
Puru: “I know, still I cannot sell you”
Me: “THAT IS A LOAD OF BS!!” Maintain freshness?? You are a restaurant!! Not some beer specialty shop! What are you talking about?! And what qualifies you the authority to gauge the level of alcohol I can take?
Puru: “Oh, we go through some special training and courses with so & so …blah ..blah..blah…
Me: “OK, show me your identification or certification”
Puru: “Oh, I cannot show you”
Me: “Even a plainclothes policemen stops me on the road will show me his ID if i request. You cannot show me yours, what qualifies you to tell me I’ve exceeded my alcohol level?”
Puru: *doesn’t answer*
Me: “Give me your card, I will write a complain to your headquarters”
Puru: “Go ahead, just google on the internet to find our HQ.”
End.
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Brilliant. How NOT to run an establishment.
Obviously the owning company, TAS Leisure Sdn Bhd, aint doin shit about it.
